How can we help?

We're here to help. Find answers, get in touch, or learn how to manage your account.

Getting started

Whether you need support or want to help.

If you need support

Set up your village and ask for help

Create your village, then share your village link with the people you'd like to ask.

When someone asks to join, you choose whether to accept them. Only people you accept can see your village.

Tap + to post a task, like a meal or a ride. Your village picks what they can do, and each task can only be taken once.

Only write what you're happy for your village to read.

If you want to help

Join a village and pick something to do

Open their village link and ask to join. They'll accept you.

Open their village to see what's needed this week. Tap Claim This Task to take one.

Your tasks are under Pledges. Mark them done when you finish, or let them know if something came up.

You can help in more than one village at a time.

How do I delete my account and data?

You can delete your VillageLink account directly within the app. Deleting your account permanently removes your profile, photo, village memberships, tasks, messages and thank-you notes. If you host a village, deleting your account also deletes that village and everything in it. Reports of objectionable content and our moderation decisions are kept, with your name removed, so that a record of the decision survives; a report also keeps a copy of the content it concerned. Deleted data persists in backups for a limited period.

Open Profile

From the home screen, tap the Profile tab.

Go to Account & Security

Tap "Account & Security". Your password, blocked users and account deletion are here.

Delete Account

Tap "Delete Account", then confirm with your password or the one-time code we email you. This action is permanent and cannot be undone.

If you're unable to access the app or need help completing account deletion, email us at contact@villagelink.social and we'll take care of it for you.

Get in touch

Write to us with a question, a bug or an idea.

Email us directly

For urgent issues, or anything else, write to us directly. You can delete your account yourself in the app, from Profile → Account & Security → Delete Account. If you can't get into the app, email us and we'll delete it for you.

contact@villagelink.social